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Customer Testimonials

At ABB Drive Spares we believe the key to great customer care is about employing the right people and striving to achieve high levels of customer satisfaction.

We aim to deliver an outstanding customer experience at each and every time you contact us, from our customers’ initial enquiry right through to comprehensive after-sales care.

To ensure we remain focused on meeting our customer needs we survey every customer and use this feedback to guide the on-going training and development of our team.

Customers are also invited to submit written feedback about their experience. Our live and up to date testimonials reflect real experiences from real customers in their own words.

On the following pages are just a few of the compliments we've received recently. We'd love to hear more, so please share your stories with us via feedback@quantum-controls.co.uk

  • Hello John,

    Just a quick email to say how impressed I was with the service we have received from Sam Mole. He has always been extremely keen to solve any problems we have faced, worked very well along side our ICA technician and has been a pleasure to have on site.

    Regards,

    Simon, Dec 16

    Hello John,

    I want to thank you immensely on your support on my VSD programming challenge. I finally got it working. I found one of the manuals that matches perfectly with the Drive and that led me to consider setting the drive to Default, so I defaulted it, did all the wiring connections and reprogrammed it and it worked it using AI2 for my Analogue input.

    Regards,

    Segun, Nov 16

    Hi Gary,

    Everything has been perfect!

    Your customer service has been top notch and I would like to say, we will most definitely be coming to you if we ever need any materials that you can help us with in the future.

    Robert Smith, Aug 16

    Good morning Rachael,

    Everything has been perfect!

    Very happy with the service and response given, we made the call just after lunch time, your guy was on site by 5.30 and left at 9.30 all completed. Very much appreciated.

    Regards

    Phil Harris, Jul 16

    Hi Matt,

    Can we go ahead and order this unit – if you use reference no **** to get the ball rolling.

    You guys have been great working out of hours to get us back up and running…….!

    Works Manager

    Richard Chinnock, Apr 16

    Thanks for the below Peter.

    I just want to thank you and Phil for all your hard work this week and a great effort getting this project delivered on time.
    Very much appreciated and well done again!

    Have a great, and hopefully quiet (Phil) weekend!

    Peter, Mar 16

    Hi To All
    It was a pleasure to have you all on-board with the installation of new VSD at Badentinan, and can only thank No3 and 72 John & Peter for their added support ,in the questions that I raised , it only enhanced my understanding of a proper and thorough interrogation of our systems, I now know I will get the support from you guys, as I know I can count upon you,

    Fantastic work guys well done, credit where its due
    Much Appreciated

    Alan Nicol, Feb 16

    Kevin,
    Just a quick email to thank Quantum for their efforts this week in the successful upgrade of the Fan Pump drives on our PM1 machine.

    The two installation crews worked like Trojans to install the equipment and without this level of commitment the project wouldn’t have been successful within the tight timescales.

    Rob worked well to understand both control system and successfully managed to commission the control systems for the drives. His efforts and late working yesterday were appreciated.

    I would also like to thank Billy and John specifically for their efforts and long working hours which made this project a success.

    We look forward to working with you on future drive projects.

    Jonathon Howarth, Nov 15

    Engineers on site were excellent. Very good knowledge and went above and beyond to ensure the factory was in a running state in the morning. They then returned to the factory in the morning to ensure the device was working correctly and as designed. Excellent experience throughout the entire journey here at Ibstock Brick. Would highly recommend to anyone.

    John Grew, Oct 15

    Sam Mole, the service engineer in question, was highly professional, knowledgeable and a subsequent credit to Quantum controls.

    The response of Quantum controls was second to none.

    Phil Berry, Oct 15

    Thanks for all your help today gents I don't think we could have asked for a better resolution given the circumstances. Please pass on my gratitude to the guys.

    Also moving forward I would appreciate it if you could keep me in the loop at every stage of the potential repair to the module(s). We will need to make a decision quickly should there be any question on viability Thanks

    Duncan, Oct 15

    Kevin - just wanted to say thanks for your guys' efforts today - Neil Keenan did a brilliant job to get us back online - much appreciated.

    Rob Hopkins, Lucite, Aug 15

    Can I just say thanks for the effort of John, Dan and particularly yourself over the weekend, we managed to get the plant running around 15:00 yesterday afternoon and back on this morning with no issues. Many thanks!

    David Quinn, Feb 15

    I Wanted to thank you both for your input towards my project of last week After my initial moans you have come up Trumps…The Technical Tradesmen you put on my site were extremely knowledgeable and any small hiccups were resolved without issue. A special thanks to Phil who worked from start to finish without stopping he arrived the evening before the install as was so organised that he took the time to visit the site so he was aware and prepared for  what required doing the following day and to also unload the control panel to acclimatise it overnight.

     

    Phil arrive early am on the install day and worked without even stopping for lunch to ensure the install was complete he was extremely knowledgeable and was professional at all times even when I had not got the cabling as it should have been, he worked with us to resolve the issue in a cost effective way. The whole experience from Sales with James, Technical with Neil  and the Team on the Tools is a credit to Quantum Controls I am excited to now get this Wood pellet Mill running and feel safe in its working and knowing it will archive me the very best financial savings as it will perform efficiently. A massive thanks to all that have helped us.
    Simon Gingell, Feb 15

     

    Amy Finn was excellent and really well organised & helpful, especially when last minutes changes to schedules were required. Sam Mole was excellent and did a great job on-site, he really knows his stuff and just did what he needed to do.
    Matt Dickens, Dec 14
    I would just like to say on behalf of the Plant Manager & Myself we could not have been happier with the service offered by yourselves yesterday. From my initial phone call, out of hours, yesterday morning. Up until the line was back running late last night the attitude, helpfulness & professionalism of everyone we dealt with, including yourself was different class. Alan (I don't remember his second name) who came to site and worked on the VSD was a credit to your business I hope I don’t have to do this again anytime soon (fingers crossed) but in the event of a breakdown I would not hesitate to use you guys again.
    Graeme Riches, Nov 2014
    Thanks a lot for a good responsiveness and excellent job from Billy.Great example of professional drive engineer.That’s the level of service we hope to get in the future from Quantum.
    Vaidas Petronis, Aug 2014
    Sam came to site today as arranged to fit the ABB inverter to Robot 2, it is running in a satisfactory manner, and it is operating a lot smoother than it has ever run. Sam has made a first rate job, could you please pass on my thanks.
    Andrew Baldry, May 2014
    Earlier this week we had a problem with the ABB main motor drive on our 1200 No4 press which was supported by your staff at Quantum. I would just like to take this opportunity to thank your staff for their excellent support in helping UPUK with this problem and achieving a quick temporary repair to get this machine back into production. In particular, I would like you to pass on my personal thanks to Alan Stewart and Billy Maitland. Through a difficult night, where it seemed that the gods were against us, their determination and doggedness shone through. It would have been easy for them to have given in, but they just kept on until we were back up and running. All of your staff, from the office to the engineers were great, I have nothing but admiration for them. They are a credit to themselves, you and your company. I very much look forward to working with Quantum in the future.
    Steve Wylie, March 2014
    The speed of response and rectification was outstanding, Couldnt have asked for more. Pricing was given as rental or purchase which gave us two ways to go. Very satisfied with the service.
    Peter Coull, September 2013
    I wanted to say a thank you to your staff, Neil in particular, for the assistance he provided yesterday with a hire drive we are using for a trial pump at an Anglian Water WRC. I had to change the hire unit settings to PID control and after talking with Neil and with the in depth knowledge he has, it meant this was carried out easily and quickly.
    Paul Chamberlain, December 2013
    Thanks for yesterday gents - Another very successful Quantum golf day.
    Steve Railton, July 2013
    Thanks for the invite and all your hard work in organising the event.I had an excellent day as did everyone I spoke to.Much appreciated.
    Mick Trodden, July 2013
    Just wanted to say a big thank you to all at Quantum for yesterday. Really enjoyed the whole event and please pass on my thanks to Neil for his hospitality on the afternoon.Thanks again.
    Colin Watts, July 2013
    Thanks for a great afternoon yesterday. The weather was good, the course was good, the company was good and the golf ( well could have been better ) but we all really enjoyed the event. Thanks again to you and all your colleagues for arranging a great day
    Eldred Dixon, July 2013
    The engineers that attended site for the installation worked extremely well under very difficult conditions.They were helpful and very efficent.
    Kevin Gilholme, July 2013
    I would just like to give a huge thank you for a job well done. Your team worked like troopers and the job was carried out to our complete satisfaction and in less than 7 hours which is incredible. We have been back up and running for over an hour now and making money again. I still need your Siemens 'Expert' to have a look at our exsisting inverter. The repair cost/energy savings/cost of a new inverter calculation needs to be carefully evaluated.....
    Jamie O'Connor, June 2013
    Excellent, fast, friendly, no hassle service, no problems. Billy was fastidious.
    Andrew Parke, June 2013
    Thank you very much for all your hardwork. You really pulled me out of the mire and our customer is extremely happy with the control panel.
    Dan Wells, June 2013
    Drive delivered and installed on site very quickly (same day) in response to a breakdown - Thanks very much
    Paul Aither, June 2013
    Your service over the years as always been excellent. James Bell who installed the relays was very helpfull
    John Hammond, June 2013
    Uniformly good level of attention at all stages coupled with flexibilty without over-promising.
    Keith James, May 2013
    We couldn't be happier with our Quantum drives and the service that Sam Mole did was top notch
    Gavin Dodd, April 2013
    The two engineers that attended site were very helpful in keeping us informed at every stage of the repair. On call engineer very helpful in fitting the modified isolator. Comment from our engineer " Very good / helpful " in modifying the isolator to suit our panel. Engineer happy to call back the next day to check out possible fault with the drive, on investigation drive all ok. Fault traced to pneumatic valve. Overall would not hesitate to use Quantum Controls in the future
    Ronnie Rutter, April 2013
    Billy Maitland very knowledgeable and informative. Sorted out our dc breaking issue by introducing chopper resistors
    Martin Pountain, April 2013
    Service of VSD unit all arranged to satisfaction with excellent customer service provided by Quantum. Very helpful with H&S documentation and arrangement of induction prior to the job
    Mick Fillingham, March 2013
    We have used Quantum Controls for several years and you have always had first class service
    Malcolm Cavanagh, March 2013
    Helpfull sales & engineers. on time & carried out the tasks required to the correct standard
    Daniel Burke, March 2013
    Very professional
    G Mcintyre, November 2012
    Job organised well and was completed in a high standard by the engineer
    Alan Armstrong, November 2012 
    Quantum have allways provided an excellent on site service and the after sales follow up has also been excellent, I would not hesitate to recommend Quantum to any potential customers
    Chris Williams, October 2012
    Could you please pass on my thanks to Paul Jones and Craig Turnbull for their performance during our recent plant outage. They both worked extremely hard and should true commitment in order to complete the installation in time. I was very impressed with their team spirit which ensured a positive outcome with the temporary installation
    Ian Clark, October 2012
    Service Engineer provided a good quality professional level of service
    Eddie Lewandowski, October 2012
    The relationship between myself & quantum is a new one but in truth I have been very impressed so far with the service you have supplied us with
    Mark Honeyman, October 2012
    Engineer was helpful. Good response
    C R Hooper, October 2012
    We at Davidstow just wanted to thank Quantum, and in particular Billy Maitland and Sam Mole, for the fast response and resolution of our serious breakdown this week.

    Billy and Sam, arrived after a long journey on Wednesday evening, and carried on working, with minimal sleep, right through until we got our Production line back up and running this Friday PM. Their work ethic and dedication was exceptional.

    Please pass on our thanks to all concerned at Quantum Controls
    Phil Hunt, Aug 2012
    A* service
    Jamie Richards, July 2012
    Very good response from start to finish, Have been dealing with Quantum for years and weill do it in the future
    N Pathak, July 2012
    Very good emergency service. The equipment and installation request was made on thursday afternoon and the equipment installed friday morning. I was offered the option of a thursday emergency installation. I could not have been offered any more
    Roy Gawne, July 2012
    Thanks gents for a fantastic day yesterday. Look forward to catching up with you both again soon
    Steve Railton, July 2012
    Just a quick note to you and all your team for what was an excellent day yesterday, the seminar was well presented and full of useful content and your attention to detail on the day continues to make this the best golf day of the calendar. Quantum once again presented themselves in the professional yet relaxed manner that I’m sure all of your clients appreciate. Speak to you soon, looking forward to next year’s event already.
    Stewart Smith, July 2012

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